General Terms & Conditions

Use of any of our services assumes that you have read and agree with Bondi Behaviourist terms and conditions.

• An initial questionnaire must be completed prior to acceptance for any training.

• Bondi Behaviourist accepts no liability for any dogs that are not insured.

• All dogs must be fully vaccinated and wormed at regular intervals

• All dogs must be kept on lead until instructed otherwise

• All dogs must be micro-chipped and registration details up to date, with proof available upon request

Confidentiality

All customer records and information is kept in the strictest of confidence and is not shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.

Email addresses will be used for the marketing purposes of Bondi Behaviourist. You can remove your name from this list at any time by email response or by request to Bondi Behaviourist.

Booking / Payment / Cancellation

In home consultations & training sessions:

• No bookings are confirmed until a member of Bondi Behaviourist has contacted the client to confirm the booking via phone call, SMS or email.

• A deposit may be charged upon booking a service. If a deposit has been requested, the booking is not confirmed until it has been paid.

• Either 50% of the consultation fee or 100% of any deposits will be charged/held to the client for any cancellations made by the client within 48 hours of the arranged consultation unless specified by Bondi Behaviourist

• Payment for consultations are to be paid in full the day of completion of the consultation.

• There are no refunds available on the consultation once the consultation has begun and thereafter.

• Defaulted/late/unresolved payments may be forwarded to an external debt collection agency to obtain collection of the outstanding debt. Any accrued fees for engaging their services are of the responsibility of the person(s) whose payments are defaulted/late/unresolved.

• During the consultation, there may be more than one trainer and/or student present. This will only occur if it is a safe and appropriate work environment as deemed by Bondi Behaviourist.

• A 1.75% transaction fee applies to all electronic payments.

Training Programs & Bundles

• Training programs & bundles are to be paid for in full prior to the commencement of any services or through direct debit according to the payment plan available as described in the program details.

• Defaulted/late/unresolved payments may be forwarded to an external debt collection agency to obtain collection of the outstanding debt. Any accrued fees for engaging their services are of the responsibility of the person(s) whose payments are defaulted/late/unresolved.

• A $50 late-cancellation fee will be charged/held to the client for any cancellations made by the client within 48 hours of the arranged program/bundle consultation unless specified by Bondi Behaviourist.

• The time within which the services of the program must be used are detailed in the information of each program/bundle. Any unused services after this time frame are to be voided and no refunds are available unless specified by Bondi Behaviourist.

  There are no refunds available on any program/bundle once the program/bundle has begun and thereafter.

Puppy School

• Payments are to be made prior to the start date of the course.

• No place on the puppy school is reserved until payment in full has been received for the course.

• There are no refunds available on the course once the course has begun and thereafter.

• All puppies must be up to date with age-appropriate vaccinations and wormed at regular intervals

• All puppies must be kept on lead until instructed by a Bondi Behaviourist Trainer

• Trainers may use audio or video recording during practical classes. This footage may be used for promotional materials and/or online learning content. You can email us on admin@bondibehaviourist.com if you do not wish to feature.

Online Consultations

• Payment for consultations are to be paid in full upon booking the consultation.

• Should the client receive an invoice for any outstanding services, the invoice is to be paid in full on the day of the consultation.

• Either 50% of the consultation fee or 100% of any deposits will be charged/held to the client for any cancellations made by the client within 48 hours of the arranged consultation unless specified by Bondi Behaviourist

• Cancellations made by Bondi Behaviourist will be refunded in full.

• There are no refunds available on the consultation once the consultation has begun and thereafter.

Webinars & Online Workshops

• Payment is to be paid in full upon booking.

• Cancellations made by the client within 48 hours will charged the full amount unless specified by Bondi Behaviourist.

• Cancellations made by Bondi Behaviourist will be refunded in full.

• There are no refunds available once the service has begun and thereafter.

Shadow Experiences

• Full payment of the Shadow Experience is required before the experience begins

• 50 % of the initial payment for the Zoom Induction meetings are refundable should no arrangement be made for the full Shadow Experience.

• Shadow Experience clients must have their own public liability insurance.

• Bondi Behaviourist will accept no responsibility for and exclude all liability in connection with personal Injury, Loss, Theft, Injury to Animals howsoever caused during the provision of Shadow Experience.

• There are no refunds available once the service has begun and thereafter.

• The option to reschedule any cancellations made by Bondi Behaviourist is available for all clients.

• Transport from Bondi Behaviourist HQ between consultations is available upon request.

• The Shadow Experience consists of a minimum of, but is not limited 10 hours of Shadowing. This does not include travel time, which is additional to the shadowing time.

Disclaimer

Bondi Behaviourist will accept no responsibility for and exclude all liability in connection with personal Injury, Loss, Theft, Injury to Animals howsoever caused during the provision of Training Lessons.

It is the responsibility of the owner of the dog to ensure the health of the dog is verified by a veterinarian, to ensure there are no underlying health issues, before a behavioural program is undertaken.

Use of the information and advice given in connection to the above services is at your own risk. We do not accept any liability for the use of information and advice given in connection with the above services including but not limited to any errors, inaccuracies, omissions, misleading or defamatory statements.

Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only.

We believe the contents to be true and accurate as at the date of each training course but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances.

Bondi Behaviourist does not want to receive confidential or proprietary information from you. Any material, information or other communication you may transmit other than your personal information will be considered non-confidential and non-proprietary. Bondi Behaviourist and its designees will be free to copy, disclose, distribute, incorporate or otherwise use the communications in all data, images, sounds, text and other things embodied therein for any and all non-commercial purposes.

Bondi Behaviourist may also make improvements and/or changes in the products and/or services and programmes described at any time without notice.

Bondi Behaviourist seeks to ensure that the information published on its web site is up to date and accurate. However, the information on the website does not constitute legal or professional advice and Bondi Behaviourist cannot accept any liability for actions arising from its use.

Bondi Behaviourist cannot be held responsible for the contents of any pages referenced by an external link.

You are solely responsible for evaluating any goods or services offered by third parties via the Website or on the Internet.