General Terms & Conditions
Use of any of our services assumes that you have read and agree with Bondi Behaviourist terms and conditions.
- An initial questionnaire must be completed prior to acceptance for any training.
- Bondi Behaviourist accepts no liability for any dogs that are not insured.
- All dogs must be fully vaccinated and wormed at regular intervals
- All dogs must be kept on lead until instructed otherwise
- All dogs must be micro-chipped and registration details up to date, with proof available upon request
Confidentiality
All customer records and information is kept in the strictest of confidence and is not shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.
Email addresses will be used for the marketing purposes of Bondi Behaviourist. You can remove your name from this list at any time by email response or by request to Bondi Behaviourist.
Booking / Payment / Cancellation
In home consultations & training sessions:
No bookings are confirmed until a member of Bondi Behaviourist has contacted the client to confirm the booking via phone call, SMS or email.
A deposit may be charged upon booking a service. If a deposit has been requested, the booking is not confirmed until it has been paid.
Either 50% of the consultation fee or 100% of any deposits will be charged/held to the client for any cancellations made by the client within 7 Days of the arranged consultation unless specified by Bondi Behaviourist
If a consultation is cancelled within 7 days of the confirmed booking date, a $100 cancellation fee will be charged.
Payment for consultations are to be paid in full at the time of booking or no later than the day of completion of the consultation.
There are no refunds available on the consultation once the consultation has begun and thereafter.
Defaulted/late/unresolved payments may be forwarded to an external debt collection agency to obtain collection of the outstanding debt. Any accrued fees for engaging their services are of the responsibility of the person(s) whose payments are defaulted/late/unresolved.
During the consultation, there may be more than one trainer and/or student present. This will only occur if it is a safe and appropriate work environment as deemed by Bondi Behaviourist.
A 1.75% transaction fee applies to all electronic payments.
Training Programs & Bundles
Training programs & bundles are to be paid for in full prior to the commencement of any services or through direct debit according to the payment plan available as described in the program details.
Defaulted/late/unresolved payments may be forwarded to an external debt collection agency to obtain collection of the outstanding debt. Any accrued fees for engaging their services are of the responsibility of the person(s) whose payments are defaulted/late/unresolved.
A $100 late-cancellation fee will be charged/held to the client for any cancellations made by the client within 7 days
of the arranged program/bundle consultation unless specified by Bondi Behaviourist.
The time within which the services of the program must be used are detailed in the information of each program/bundle. Any unused services after this time frame are to be voided and no refunds are available unless specified by Bondi Behaviourist.
There are no refunds available on any program/bundle once the program/bundle has begun and thereafter.
Puppy School
Payments are to be made prior to the start date of the course.
No place on the puppy school is reserved until payment in full has been received for the course.
There are no refunds available on the course once the course has begun and thereafter.
All puppies must be up to date with age-appropriate vaccinations and wormed at regular intervals
All puppies must be kept on lead until instructed by a Bondi Behaviourist Trainer
Trainers may use audio or video recording during practical classes. This footage may be used for promotional materials and/or online learning content. You can email us on [email protected] if you do not wish to feature.
Online Consultations
Payment for consultations are to be paid in full upon booking the consultation.
Should the client receive an invoice for any outstanding services, the invoice is to be paid in full on the day of the consultation.
Either 50% of the consultation fee or 100% of any deposits will be charged/held to the client for any cancellations made by the client within 7 days of the arranged consultation unless specified by Bondi Behaviourist
Cancellations made by Bondi Behaviourist will be refunded in full.
There are no refunds available on the consultation once the consultation has begun and thereafter.
Webinars & Online Workshops
Payment is to be paid in full upon booking.
Cancellations made by the client within 7 days will charged the full amount unless specified by Bondi Behaviourist.
Cancellations made by Bondi Behaviourist will be refunded in full.
There are no refunds available once the service has begun and thereafter.
Shadow Experiences
Full payment of the Shadow Experience is required before the experience begins
50 % of the initial payment for the Zoom Induction meetings are refundable should no arrangement be made for the full Shadow Experience.
Shadow Experience clients must have their own public liability insurance.
Bondi Behaviourist will accept no responsibility for and exclude all liability in connection with personal Injury, Loss, Theft, Injury to Animals howsoever caused during the provision of Shadow Experience.
There are no refunds available once the service has begun and thereafter.
The option to reschedule any cancellations made by Bondi Behaviourist is available for all clients.
Transport from Bondi Behaviourist HQ between consultations is available upon request.
The Shadow Experience consists of a minimum of, but is not limited 10 hours of Shadowing. This does not include travel time, which is additional to the shadowing time.
Disclaimer
Bondi Behaviourist will accept no responsibility for and exclude all liability in connection with personal Injury, Loss, Theft, Injury to Animals howsoever caused during the provision of Training Lessons.
It is the responsibility of the owner of the dog to ensure the health of the dog is verified by a veterinarian, to ensure there are no underlying health issues, before a behavioural program is undertaken.
Use of the information and advice given in connection to the above services is at your own risk. We do not accept any liability for the use of information and advice given in connection with the above services including but not limited to any errors, inaccuracies, omissions, misleading or defamatory statements.
Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only.
We believe the contents to be true and accurate as at the date of each training course but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances.
Bondi Behaviourist does not want to receive confidential or proprietary information from you. Any material, information or other communication you may transmit other than your personal information will be considered non-confidential and non-proprietary. Bondi Behaviourist and its designees will be free to copy, disclose, distribute, incorporate or otherwise use the communications in all data, images, sounds, text and other things embodied therein for any and all non-commercial purposes.
Bondi Behaviourist may also make improvements and/or changes in the products and/or services and programmes described at any time without notice.
Bondi Behaviourist seeks to ensure that the information published on its web site is up to date and accurate. However, the information on the website does not constitute legal or professional advice and Bondi Behaviourist cannot accept any liability for actions arising from its use.
Bondi Behaviourist cannot be held responsible for the contents of any pages referenced by an external link.
You are solely responsible for evaluating any goods or services offered by third parties via the Website or on the Internet.
Training Program Terms & Conditions
All customers that enrol into any training sessions and/or training programs must adhere to the conditions.
All customers that enrol into the Starter Program must use both their intitial consultation and follow up session within four weeks of one another unless otherwise stated in writing by a Bondi Behaviourist team member.
Subscription to ‘Canine Caregivers’ will be issued free of charge for a period of four weeks, at which point the customer will be direct debited on a weekly basis the membership fee. This can be cancelled by the customer at any time via their Stripe portal or by contacting a member of the Bondi Behvaviourist team in writing. Bondi Behaviourist reserve the rigth to cancel the access and membership subscription at any time.
All customers that enrol into the Complete Care Program must use their intial consultation and their first seven follow up sessions within five months. The remaining two follow up sessions must be used within six months of the seventh follow up session. All ten socialisation classes must be used within the first 9 months of the original booking date of the program. All products included within the program purchase must be purchased within the first twelve months of the original booking date. Bondi Behaviourist reserves the right to cancel access and membership to Canine Caregivers at any time.
Canine Caregivers - Previously the Training Rewards Club
Subscriptions to Canine Caregivers are paid via direct debit for the duration of the clients membership access or until the client unsubscribes.. There are no refunds available on the subscription once payment has begun.
AI Access — Free Foundations Pack & Membership
Free Access
Users who sign up for the Bondi Behaviourist Foundations Pack receive a limited number of free interactions with Ian Shivers AI. Bondi Behaviourist reserves the right to change, limit, or remove free access at any time without notice.
Founding Member Access
Users granted lifetime founding member access to Ian Shivers AI receive this access as a goodwill gesture at the sole discretion of Bondi Behaviourist. Bondi Behaviourist reserves the right to modify, limit, or discontinue this access at any time. Founding member access does not constitute a contractual entitlement and no compensation will be payable should access be modified or withdrawn.
Membership Access
Paid members of Canine Caregivers receive unlimited access to Ian Shivers AI for the duration of their active membership. Access will be revoked upon cancellation or lapse of membership. There are no refunds on membership fees already paid.
General
All use of Ian Shivers AI is subject to the AI Tool terms set out above. Bondi Behaviourist reserves the right to withdraw, modify, or suspend AI access at any time for any reason including but not limited to misuse, abuse, or changes to the underlying platform.
Parking Fees
If there is only paid parking available in your area and the trainer pays a parking meter for the duration of your consultation the client will be charged the full amount of the parking meter fee. This fee will be added on to the invoice.
AI Tool — Ian Shivers AI (Delphi)
Bondi Behaviourist operates an AI tool ("Ian Shivers AI") available via the Bondi Behaviourist website. By accessing or using Ian Shivers AI, you agree to the following terms:
Nature of the AI
Ian Shivers AI is an artificial intelligence tool trained on content produced by Ian Shivers and Bondi Behaviourist. It is not a substiture for Ian Shivers. It does not constitute a professional consultation, veterinary advice, or a substitute for in-person assessment by a qualified behaviourist.
No Liability for AI Responses
All responses generated by Ian Shivers AI are for general informational purposes only. Bondi Behaviourist accepts no liability for any loss, injury, damage, or harm — to persons, animals, or property — arising from the use of, or reliance upon, information or guidance provided by Ian Shivers AI.
Use of Ian Shivers AI and any action taken based on its responses is entirely at your own risk. You are solely responsible for evaluating the appropriateness of any guidance provided and for determining whether it is suitable for your specific situation and dog.
High Risk Situations
Ian Shivers AI is not designed to provide guidance on emergency situations. If your dog is displaying aggression, has bitten or injured a person or animal, or if you believe there is an immediate risk of harm, you must seek professional in-person assessment immediately. Do not rely on AI guidance in any situation where the safety of a person or animal is at risk.
No Veterinary Advice
Ian Shivers AI does not provide veterinary advice. Any health concerns relating to your dog must be referred to a registered veterinarian.
Accuracy
While Ian Shivers AI is trained on content produced by Ian Shivers, Bondi Behaviourist makes no warranty regarding the accuracy, completeness, or applicability of any AI-generated response to your specific circumstances. Responses may not reflect the most current knowledge, research, or professional standards.
Acceptance of Terms
By accessing Ian Shivers AI — whether via the free access page or the members page — you confirm that you have read, understood, and agree to these terms. If you do not agree, do not use the AI tool.
Travel Fees
Travel fees may be charged in some circumstances appropriate to the time, location and tolls.
Terms and Conditions of Entry – Complete Care Training Program Giveaway
Bondi Behaviourist (“the Provider”) offers the following guarantee with respect to the Complete Care Program (“the Program”).
Promoter
The promoter of this competition is Bondi Behaviourist, trading as Bondi Behaviourist (“the Promoter”)
Eligibility
Entry is open to residents of Sydney who are aged 18 years or over at the time of entry.
Employees, contractors, agents, and immediate family members of the Promoter are ineligible to enter.
The Promoter reserves the right to request proof of age, identity, and residency at its sole discretion.
Competition Period
The competition commences 08.00 25/08/2025 AEST and closes at 10.00pm 07/09/2025 AEST (“the Competition Period”).
Entries received outside of the Competition Period will not be accepted.
How to Enter
To enter, participants must complete and submit the official entry form available at https://www.bondibehaviourist.com/competition during the Competition Period.
Only one entry per person is permitted. Multiple, incomplete, or automated entries may be deemed invalid.
Prize
The prize consists of one (1) enrolment in the Complete Care Training Program (“the Prize”), valued at $4750.
The Prize is not transferable, exchangeable, or redeemable for cash.
If the Prize (or any part of it) becomes unavailable, the Promoter reserves the right to substitute it with an item of equal or greater value.
The Complete Care Guarantee is not valid for the winner of this competition and does not apply.
Selection of Winner
This is a game of skill. Chance plays no part in determining the winner.
Each entry will be individually judged by the Promoter based on the most compelling story, behavioural issues and training goals in alignment with the values of Bondi Behaviourist.
The judging will take place within seven (7) days of the Competition Period ending.
The Promoter’s decision is final and no correspondence will be entered into.
Notification of Winner
The winner will be notified by email and/or telephone within seven (7) days of judging.
If the winner cannot be contacted or does not claim the Prize within fourteen (14) days of notification, the Promoter reserves the right to award the Prize to another eligible entrant.
If the winner does not complete the Complete Care Training Program within the stipulated timeframe of six (6) months from the commencement of the program, the Prize (or any unused portion of it) will be deemed forfeited. No refunds, cash back, credits, or substitute services will be provided in such circumstances.
Publicity
By entering, participants consent to the Promoter using their name, likeness, and (if provided) photographs of their dog for publicity, promotional, and marketing purposes in any media without compensation, unless prohibited by law.
Privacy
The Promoter collects entrants’ personal information in order to conduct the competition and award the Prize.
Personal information will be handled in accordance with the Privacy Act 1988 (Cth) and the Promoter’s Privacy Policy available at https://www.legislation.gov.au/Details/C2022C00361.
By entering, entrants consent to their personal information being used for marketing communications by the Promoter, unless they opt out.
Liability
Nothing in these Terms and Conditions limits, excludes, or modifies any rights that cannot be excluded under the Australian Consumer Law (ACL).
Except for liability that cannot be excluded under the ACL, the Promoter (including its officers, employees, and agents) excludes all liability for any loss, damage, or injury arising in any way out of the competition or the Prize, including without limitation, personal injury, loss of income, or damage to property.
General Conditions
The Promoter reserves the right to cancel, suspend, or amend the competition or these Terms and Conditions at any time if circumstances beyond its control make it necessary to do so.
Failure by the Promoter to enforce any of its rights under these Terms and Conditions does not constitute a waiver of those rights.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Entrants submit to the exclusive jurisdiction of the courts of New South Wales.
